It is the responsibility of the Nova Scotia Regulator of Paramedicine (the “Regulator”) to address concerns related to the practice of paramedicine in Nova Scotia. If you have a concern regarding a paramedic or EMR, please review the information linked below to determine whether filing a complaint with the Regulator is the best way to address your concern, and to ensure that you have the information you need to begin this process.
Complaints are not anonymous.
A staff member will contact you within 5-10 business days acknoledging the complaint. An investigator may also request a statement or additional information. The complaint form should include the following information:
The statement should include:
• Your name
• Who you are making the complaint about
• Your relationship to the respondent
• What the complaint is in relationship too
• When the incident occurred
• Where the incident occurred
• Why you are making the complaint
• Witnesses (other colleagues, members of the public, other agencies) to the incident
• Please include as many facts and details regarding the complaint as possible (Are the police now involved in investigating the incident?)
Once we receive this information in written form, we will initiate the complaint process, which will include providing the paramedic/EMR with a copy of your written complaint, so that they may respond to the same.